| Ombudsman urges hospitals to compare their approach to handling complaints with others Related items from OnMedica CCGs to be compared using ‘traffic-light’ metrics Five million items of feedback for Friends and Family Test New guidance spells out doctors’ duty of candour to admit mistakes Speed up plans for new patient safety investigation body, urge MPs Treatment of whistleblowers a “stain on NHS”, say MPs |
Tuesday, 22 September 2015
Poor communication tops complaints list again
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